Frequently Asked Questions (FAQs)

General Questions

What is shopfilmcamera.com?
shopfilmcamera.com is a premier online retailer dedicated to film photography. We specialize in providing a carefully curated selection of new, used, and refurbished film cameras, lenses, accessories, and film stocks from trusted brands like Film Camera. Our mission is to support photographers of all levels in their analog journey by offering quality equipment and expert knowledge.

What is your return policy?
We want you to be completely satisfied with your purchase. We offer a return window for items in their original, unused condition with all original packaging and accessories intact. Please inspect your order upon receipt and contact us promptly if you wish to initiate a return. For hygiene reasons, certain items like darkroom chemicals may be non-returnable unless faulty. Please see our detailed Returns & Refunds page for full instructions.

How do I contact you?
For the quickest response, please use the contact form on our website. Our dedicated customer support team strives to answer all inquiries within one business day.

Ordering & Payment

How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed through our secure checkout. You will receive an order confirmation email once your purchase is complete.

What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment processing.

Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and partner with trusted, PCI-compliant payment gateways to ensure all your financial data is processed securely. We do not store your full payment details on our servers.

Do you offer gift cards?
Yes! Digital gift cards are available for purchase on our website, making them the perfect gift for the film photography enthusiast in your life.

Product & Inventory

What is the condition of your used/refurbished gear?
We take great pride in our grading system. Each used and refurbished item is individually inspected, tested (where functionally possible), and accurately graded by our specialists. Detailed condition notes and representative photographs are provided for every product listing to ensure you know exactly what you are purchasing.

Do you offer a warranty on products?
Yes. All new products come with the manufacturer’s warranty. Additionally, we provide a warranty on all our professionally refurbished items. The specific warranty period will be clearly stated on the product page. Used items are sold as-described but are covered by our standard return policy.

How do I know if an item is in stock?
Our website inventory updates in real-time. If an item is available for purchase, it is in stock. For high-demand items, you may have the option to join a waitlist to be notified upon restocking.

Do you buy or trade used cameras?
Yes, we actively purchase and accept trade-ins for quality film photography equipment. Please visit our dedicated Sell & Trade page on the website for the full procedure, terms, and to submit an equipment evaluation request.

Technical & Product Support

Can you help me choose a camera?
We are passionate about helping you find the right tool! Our website features comprehensive buying guides and articles for different skill levels and budgets. If you need personalized advice, please contact our team with details about your experience, interests, and budget, and we’ll be happy to provide recommendations.

Do you provide repair services?
At this time, we do not offer in-house repair services. However, we can often recommend reputable specialist repair technicians for various camera brands and models. Feel free to contact us for suggestions.

Where can I get my film developed?
While we do not offer development services directly, we are happy to recommend several highly regarded professional and mail-order film labs that our team and community trust. Developing film yourself? We stock a range of chemistry and darkroom supplies to get you started.

International Customers

Do you ship worldwide?
Yes, we are delighted to ship orders to many countries internationally from our location. Shipping costs and delivery times will be calculated at checkout based on your destination.

Are there any import duties or taxes?
For orders shipped outside of our home country, local customs, import duties, and taxes may be applied upon delivery. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for more information on potential fees.