Terms & Conditions
1. Introduction
shopfilmcamera.com is an online retailer specializing in new and used photographic equipment. By placing an order with us, you agree to these Terms & Conditions. Headings are for convenience only and do not affect the interpretation of these terms.
2. Availability, Description & Pricing of Goods
All items are offered subject to availability, and we will inform you promptly if a product you ordered is unavailable. We have made every effort to ensure the accuracy of information, descriptions, and prices on our website. However, as many items are decades old, specifications are subject to change without notice, and we reserve the right to correct any errors.
You confirm that by placing an order, you have undertaken the necessary research to ensure the purchased items are suitable for your requirements. Consumables like film or batteries supplied with equipment are for reference only, and we strongly advise replacing them for optimal performance. We cannot be liable for damages resulting from improper use.
3. Shipping
We aim to dispatch orders promptly. For more detailed information on our shipping options and policies, including those for international destinations, please visit our dedicated Shipping & Returns page. Please be aware that we are not liable for any import taxes, duties, or customs charges, which are the sole responsibility of the buyer. We cannot refund these charges if an order is returned to us.
4. Returns, Refunds & Guarantees
We are committed to your satisfaction. Our full Returns & Refunds policy, including details on our 30-day guarantee for new items, is available on our website.
To be eligible for a return, items must be in their original condition. Refunds are issued at our discretion and only to the original payment method. Please note that a restocking fee may apply if a returned item is found to have no issues. If you approve a return after contacting our customer support, you will be responsible for the return shipping costs. We recommend using a trackable service.
5. Faulty Items
You have 14 days from receipt to fully test pre-owned items (30 days for new items). If an item is found to be faulty within 30 days of delivery, please contact us to initiate a support request. Please note that any repair or modification carried out by a third party will void your guarantee.
6. Payment
We accept various secure payment methods. All transactions are processed in British Pounds Sterling (GBP). Your credit card details are never stored by us. Please refer to the terms of our payment providers for more details.
7. Personal Data
Personal data collected during the order process is used solely to fulfill your order. We will never share your information with third parties without your consent. You may unsubscribe from our mailing list at any time by contacting us with ‘Unsubscribe’ in the subject line.
8. General Disclaimer
The information on this website is provided ‘as is’. The user assumes all risk regarding its use, and shopfilmcamera.com shall not be liable for any consequential, incidental, or direct damages suffered. We reserve the right to refuse a sale at any time, in which case a full refund will be issued. We also reserve the right to modify these Terms & Conditions at any time without prior notice.
If you have any questions about these terms, please contact our customer support team for clarification before placing your order.